FAQs
General
How does Pipe’s Brave Brew support kids fighting cancer?
Every time you buy from Pipe’s Brave Brew, $1 per bag goes directly to Driscoll Children’s Hospital in South Texas to support oncology patients and their families. Over 80% of these children come from low-income homes, yet they receive world-class care, hope, and love. Your coffee helps fuel that mission—one cup at a time.
How fresh is your coffee?
Very fresh. We roast our coffee weekly and ship it every Tuesday and Thursday. No sitting on shelves—just fresh, bold coffee delivered to your door.
Can I order Pipe’s Brave Brew in bulk for my business?
Absolutely. We offer wholesale options for offices, cafés, and businesses. Our beans are craft-roasted fresh at the time of order to ensure top quality. Reach out to us to get started.
Are prices final?
All prices are listed in USD and may change from time to time. We do our best to keep things fair and transparent.
What are your Terms & Conditions?
All purchases are subject to our Terms & Conditions, which cover website use, pricing, availability, shipping, returns, and privacy. By placing an order, you agree to these policies.
Do you use cookies?
Yes. We use cookies to improve your experience, remember preferences, and understand site traffic. You can manage cookie settings in your browser at any time. By continuing to use our site, you agree to our cookie use as outlined in our Privacy Policy.
Subscriptions
Do you offer subscriptions?
Yes! Our subscriptions make it easy to keep fresh coffee coming while consistently supporting a great cause.
Can I cancel my subscription at any time?
Yes, you may skip, pause, or cancel your subscription at anytime within the my account pages.
Shipping & Returns
What are your shipping rates?
We keep things simple:
- All orders ship for a flat rate of just $4.99.
- Subscribe & Save customers receive FREE shipping on their first subscription order—with no minimum purchase required.
- Order 2 or more bags (one-time purchase or subscription) and you'll always receive FREE shipping.
Our goal is to make it easy to enjoy premium coffee while supporting children and families facing pediatric cancer. Every order helps make a difference—thank you for being part of our mission! Only Continental US.
Do you ship internationally?
Not yet. At the moment, we only ship within the Continental United States.
What should I do if I entered the wrong shipping address?
Please double-check your shipping details before placing your order. We aren’t responsible for delays or lost packages caused by incorrect addresses, but if you catch it quickly, reach out—we’ll do our best to help.
Can I return or exchange coffee?
Because of food safety regulations, we can’t accept returns on roasted coffee beans. That said, if your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with photos and your order number, and we’ll make it right.
What about returns on mugs or merchandise?
Non-coffee items like mugs or apparel can be returned within 15 days of delivery as long as they’re unused and in their original condition. Return shipping costs are the responsibility of the customer.